FAQ Page

By using this website you are accepting all the terms of this disclaimer notice. If you do not agree with anything in this notice you should not use this website.

Whilst every effort is made to ensure the accuracy of the content of this website, information on products contained in this website is gathered from manufacturers & distributors’ websites and may contain technical inaccuracies or typographical errors.

Information contained in this website is NOT intended as medical advice. Before using any product sold on our website for the treatment or preventative treatment of any condition, we recommend you seek advice from a health care professional. We recommend doing a patch test before use. Discontinue use immediately if adverse reactions occur. Even products that contain all natural ingredients can cause adverse skin reactions in susceptible people.

All liability of Dare to be Healthy Pty Ltd howsoever arising for inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

All content, including site design, text, graphics and images are the property of Dare to be Healthy Pty Ltd protected by international copyright laws. All rights are reserved. All logos and trademarks are the property of their respective owners. All products are subject to the copyright of their respective owners.

All prices are listed in Australian dollars.

All orders are subject to price and availability confirmation. If we are unable to supply the product for the originally advertised price then Dare to be Healthy will contact you.

We reserve the right to correct any printing errors.

As Dare to be Healthy is an online store, our primary means of communication with you will be via the email address listed on your account. Dare to be Healthy will not be held responsible for any missed communication due to the email address being incorrect. Please ensure you add Dare to be Healthy to your safe senders list or check your junk mail folder for any emails from us. If you have more than one email address, please check all email accounts before contacting Dare to be Healthy.

All products in the Dare to be Healthy online store are categorised. You can use the menu navigation items to browse through our categories and sub-categories. A search box is also available where keywords can be entered returning the product results available for your search criteria.

When you find a product that you would like to purchase, simply click the ‘Add to Cart’ button or where multiple options are available, click ‘Select Options’ where you will be able to choose from the variations available and ‘Add to Cart’.

If you wish to purchase more than one of an item when selecting from the catalogue views, click ‘Add to Cart’ and then in the Shopping Cart you will be able to update the item with the desired quantity. After you insert a new quantity or remove an item, click ‘Update Cart’ for the change to take effect.

Postage/shipping costs will be automatically added to your order total in the shopping cart.

Once you have finished your product selections, click ‘Proceed to Checkout’. You can still return to the cart and add or remove items until you finalise your payment.

At the checkout, you will be asked to enter your billing address, delivery address (if different to billing address) and payment details. If paying by credit card, your credit card details are securely transmitted using industry standard SSL encryption technology (see Credit Card Security for more information).

You will receive an automatic confirmation of your order by email after submitting your order. Should you not receive this email, it means that your order may not have been confirmed. Please contact us to check on the status of your order.

For further assistance on using our online store please check our Frequently Asked Questions.

To redeem your voucher or discount, simply type your voucher or discount code in the ‘Coupon Code’ box in the shopping cart.

Credit Card

We accept Visa, MasterCard & American Express through our payment gateway, Stripe. Dare to be Healthy NEVER have access to your credit card number (see Credit Card Security for more information on the security of your credit card details).

When paying by credit card, the card is charged with the total after the order has been submitted at the checkout. If a customer’s credit card is unable to be charged due to insufficient funds or other errors, then this will be advised at the time of checkout. Your order will not be processed until payment is received.

PayPal

PayPal can be used to make payments through our store.

Gift Certificate

If you have been sent an online gift certificate as a present, as a part of a promotion or returned stock, you can claim the certificate during the checkout process. If the gift certificate only covers a portion of your purchase, you will be prompted to add a second payment method during the checkout process to complete your transaction.

Direct Deposit

If you choose to pay by direct deposit, our bank details are provided on the order details emailed to you at the end of your transaction. Direct Deposits are to be made within 24 hours of your order being placed. Please ensure your Invoice number is referenced in your deposit so there is no delay processing your order.

BUSINESS CUSTOMERS – if it takes longer than 24 hours to generate your payment, please advise us as you proceed through the checkout. We understand that it can take longer than 24 hours to process a business payment.

If a customer elects to pay by Direct Deposit and the funds are not received within 7 days of placing an order, then the order will be cancelled. If an order is cancelled, the customer will be required to resubmit the order. Please note that stock availability and prices may change during the time between placing the original order and payment for the new order being received. Additional funds may be requested by Dare to be Healthy to cover the shortfall prior to the order being shipped.

Dare to be Healthy cannot amend orders once they have been placed due to our timely processing and packing of orders.

You sure can. All pre-sale enquiries are welcome and we are happy to help you choose the product that’s best suited to your needs. Call us on 07 3861 1551. As we are a small business, we are often in the warehouse and not able to get to the phone. Just leave us a message and our customer service team will call you back as soon as possible.

To assist us with our inventory, it is requested that all orders be placed via our website. However, we are only too happy to assist with any questions that you may have over the phone or by email.

All items are available on our shelves unless specifically identified as ‘available on backorder’. An item may be marked as Special Order and where this applies, we will advise in the information panel of expected delivery times for these items. We are continually adding new lines of stock to our ever growing shop, so keep an eye on our What’s New page.

Some items are marked with ‘Special Order’ as we do not hold large quantities of these products and may need to order them in specially. When you order these items, stock will automatically be ordered in to ensure we can fill your order. For special orders (or for ordering large quantities of items) contact us for details, delivery times & pricing.

Dare to be Healthy adheres to the Australian Consumer Law for consumer guarantees and returns. If you believe a product is faulty, please see the section on Faulty or damaged products for further information. We totally understand that not every product you purchase online will suit your needs, so we are more than happy to accept returns for items that are unused and still in their original packaging with labels intact (see Items which cannot be returned for exceptions). Once items are returned and confirmed to meet our returns policy, you will receive either a gift certificate or a refund.

Before contacting Dare to be Healthy regarding a return please understand the following terms of business:

  1. Dare to be Healthy will not pay for postage if you are returning an item because you have changed your mind, or made a mistake in your ordering.
  2. If you have changed your mind, or made a mistake, we require notification within 5 business days of the recorded delivery date.
  3. If you received a faulty or damaged item, we require notification within 2 business days of the recorded delivery date.
  4. If the item you received is not what you ordered, we require notification within 5 business days of the recorded delivery date.
  5. Dare to be Healthy is NOT obligated to offer a refund or credit for products that are returned damaged to our warehouse or that never arrive. To qualify for a refund or credit, an item must be returned in perfect condition ready to be resold. Failure to package a returning item properly will undoubtedly result in no refund or credit and the product will be returned to the customer.
  6. A credit issued for a return will be for the value of the returned item only. A credit for a specific item does not cover the cost of postage (unless advised otherwise).
  7. A refund issued for a return will be for the value of the returned item less a $5 restocking fee. A refund for a specific item does not cover the cost of postage (unless advised otherwise).

Faulty or damaged products

If something is faulty or damaged on arrival, please contact us within 2 business days of receiving your parcel. Please do not return any items to us without the issue of an authorisation number (see How do I return products? for more information), as many issues can be identified with a photograph. If we specifically request an item be returned to us in this initial 48 hour period, the postage charges will be reimbursed once we have verification of the fault. After the 48 hour period, any faults will fall under the manufacturer’s warranty. As per Australian consumer guidelines, faulty items will be repaired or replaced. Refunds for faulty items will only be given if we cannot provide the repair or suitable replacement for your purchase.

Items not as advertised

It’s rare, but sometimes a manufacturer will alter a product or change an ingredient without us knowing. If this happens and the product is no longer suitable, please let us know and you will be issued with an authorisation number (see How do I return products? for more information). Once we have received the item, you will be provided with a full refund (including the postage charges). Please note, colour variations between your computer or mobile device and the product you receive are out of our control and not covered (including make-up).

Allergic reactions

While we carefully choose our stock and list ingredients, it is common for people with allergies and sensitivities to react to natural products, especially those containing essential oils. We are unable to accept returns for items on the basis of an allergic reaction or sensitivity.

How do I return products?

  1. Contact us by email or phone within 5 business days of your product arriving (2 business days for faulty or damaged products) to request an authorisation number (quote the reason for the product return and your order invoice number). Returned goods can only be accepted back with this authorisation number which has been requested within the allocated timeframe.
  2. Carefully package your goods and return them to us within 30 days of originally receiving your parcel, with your return address & the authorisation number provided to you. Please do take care with packaging the items as we cannot take responsibility for any damage in return transit.
  3. Once the items have been inspected and it is deemed they meet the returns criteria, we will issue your gift certificate or refund. (Please note: there is a $5 restocking fee for refunds. Gift certificates will be provided for the full product value.)
  4. Please allow 2 – 7 days for any refund to appear to allow for the financial processing.

Items which cannot be returned

These items cannot be returned purely for change of mind. In some cases, we cannot be certain that these products have not been spoiled due to adverse conditions such as excessive heat. We are sure you agree that you would not wish to receive one of these items that had previously travelled around the country.

  1. Any item on sale for 20% off or more.
  2. Any item marked as special order item.
  3. All food items.
  4. Hair, Face & Body products.

Your privacy is important to us. This privacy statement provides information about the personal information that Dare to be Healthy collects, and the ways in which Dare to be Healthy use your personal information.

We only collect the details that are necessary to ensure that we can effectively complete your transaction and deliver you the best service possible. We keep all personal information submitted in the strictest confidence. We guarantee to never disclose, sell, rent or exchange your personal details to any third party for any reason.

Your email address and other contact details will not be shared with any third party except as noted below. They will only be used for us to communicate with you about your purchase. Our mailing list is an opt-in service only and should you subscribe, you can unsubscribe at any time with one click at the bottom of our monthly emails.

Dare to be Healthy uses Australia Post and other couriers to deliver packages. Dare to be Healthy may provide your email address to them ONLY to provide customers with up to date delivery tracking of dispatched orders.

Dare to be Healthy may update this privacy policy by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes.

If you have any questions about this privacy policy or the treatment of your personal information, please email info@daretobeheathy.com.au or post to PO Box 2015, Windsor, Queensland 4030.

When you type your credit card number in, we never have access to it.

Your credit card details are NEVER made available to us, whether you choose our secure payment gateway, Stripe or PayPal. We are unable to make any additional charges to your credit card after your transaction is complete.

We do not store any credit card details once your transaction is completed. Each time you go to Checkout, you will enter your credit card details.

We protect ALL your information under SSL encryption, not just your credit card details. From the moment you log in to our store and type your First Name to the moment you put your credit card number in, we protect it all.

This website contains links to other websites. Dare to be Healthy is not responsible for the privacy policies or practices of any third party.

Whilst Dare to be Healthy is focused on providing you with products to help you along your health journey, we are conscious about our packaging and what it means to the environment. We have a strict set of guidelines in place when choosing how we pack our parcels. We use environmentally-responsible packaging and recycle all packaging materials that are sent to us.

We recycle ALL packaging material that arrive at our warehouse – all orders arriving from our suppliers are carefully unpacked and the packaging is set aside for re-use. Inner packaging is used to fill empty space in boxes. Boxes are re-used and larger boxes are cut down and used to wrap around delicate items that go in satchels. Everything is re-used and not added to landfill. Therefore, you may sometimes receive packaging such as plastic bubble wrap, but at least it is having a second life!

When our orders are packed ready for shipping, they often look like a bit of a motley bunch. We’re ok with that as it means we are assisting in the re-use of products. Where possible, orders are either packed in boxes that came from our suppliers or other boxes that we rescue from local businesses.

We collect newspaper for packing boxes – We collect unwanted newspapers which are screwed up and used to protect orders that get sent out in boxes. Let us know if you have an allergy to newspaper and we will be only too happy to use one of the alternative packing materials available to us for your order.

We keep the use of plastic to a minimum – We minimise the use of plastic wherever possible however, it is not always viable for every order to be packed in a box and occasionally smaller orders are sent out in satchels. Items inside these satchels are protected with bubble wrap so they are not damaged in transit. It is way more economical when customers place a larger order as it saves on postage and it’s also better for the environment as larger orders are packed in a box. We do require to protect some items inside boxed orders with plastic bags. These may be repurposed from the stock that comes in or are eco-friendly (biodegradable). We are big on recycling.

We offer a standard shipping fee of $10 for all orders under $60 delivered to anywhere in Australia. Free shipping applies for all orders over $60.

All parcels are delivered via either Australia Post or Courier. We can ship to residential addresses, business addresses & PO boxes Australia wide.

Parcels are packed and shipped from our warehouse in a timely manner. Most parcels leave the same day the order is placed or the following day. Delivery time after this depends on your location. Express shipping can be arranged at an additional cost. Please contact us for the costs for express shipping, prior to placing your order.

Address changes and/or corrections made through your Dare to be Healthy Account will only affect future orders placed after the changes and/or corrections are made. Any changes and/or corrections for current orders can only be done if processing of your order has not been completed and must be done by sending an email to orders@daretobehealthy.com.au.

Customers who enter addresses that Australia Post deem as having incorrect and/or insufficient details to ensure delivery, may result in the following:

  • Delayed delivery
  • Lost parcel
  • Package/s returned to the Dare to be Healthy warehouse

If Dare to be Healthy is found to be responsible for incorrectly addressing a package then Dare to be Healthy will be responsible for the resending, replacement or refund of the items not delivered or delayed.

Any package returned to Dare to be Healthy due to the above incorrect and/or insufficient information will require an extra delivery charge of $10. Also, if Dare to be Healthy has incurred extra fees to retrieve the package from Australia Post then these charges will also be borne by the customer before the package can be despatched again.

If a package arrives back to the Dare to be Healthy warehouse due to the above incorrect and/or insufficient delivery issues and incurs damage to the item(s), Dare to be Healthy will not be responsible for replacing the goods but will make every effort to add extra protection to resend the package once the extra delivery fee payments have been made. If customers prefer a replacement, then they can elect to have them reordered and will be charged the RRP less 20% plus $10 shipping (stock permitting). If stock is no longer available at the same price at the time of ordering then Dare to be Healthy will not be required to find a replacement or provide a refund or credit. If a customer prefers not to receive the items as their requirements have changed then no refund or credit will be provided due to “incorrect and/or insufficient address” details.

Any shipment that is delayed or lost and is found to have had incorrect and/or insufficient details provided by the customer will not be covered by Dare to be Healthy. NO REFUNDS and NO CREDITS are applicable.

If the package has the correct delivery information and is ‘lost’ by Australia Post, Dare to be Healthy will replace the items, or issue a credit if the replacement order will not arrive in time, only after you have checked with your local Post Office. If Dare to be Healthy is unable to source replacement items due to the product no longer being available for whatever reason, a refund will be processed for the unavailable items. You must contact Dare to be Healthy within six (6) weeks of receiving the automated ‘shipping’ email if your package has not arrived otherwise no credit or refund (if applicable) will be available.

Mail Redirections – Customers please note that many of our Dare to be Healthy customers inform us that their Australia Post mail redirections do not work with packages. Dare to be Healthy will not be responsible for replacing goods or extra costs if a redirection has not been successful. Please contact Dare to be Healthy before you move to ensure a current order has the updated details to minimise delays.

The Dare to be Healthy site is not yet set up for international shipping, however if you are interested in having our products shipped outside of Australia, please contact us and we will see what we can arrange.